Do you have questions or suggestions concerning our products?
General Product Inquiries:
Customer Support :
If you buy one of our products, we will be in touch. We offer qualified and competent support for free via e-mail concerning content-related issues or technical questions.
Precise questions make the support easier for us. Therefore, please try to provide the following information:
1. What is your customer number so that we can check your history?
2. What program version do you work with (information is located in the login window)?
3. What is your operating system (e.g. Windows XP SP4 or Windows Vista SP1)?
4. Is the Server connected (are your colleagues able to work)?
5. The most important point is the precise description of your error.
Try to explain the error in a format if..., then... (e.g.: "If I press the 'x' key, the message 'y' appears."